Shipping policy
Shipping Policy
Production & Processing Time
All our products are made on demand to ensure the highest quality and customisation.
- Production Time: 15–20 business days after order confirmation
- During the final stage of production (typically the last week), you will receive your tracking number
This means your order is already prepared for shipment before it leaves our facility.
Shipping Time
Once shipped, delivery times depend on your location:
- Belgium & EU: 2–7 business days
- International: 5–12 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs or carrier delays.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with your tracking number once your order is ready to be dispatched.
In some cases, tracking may be provided shortly before shipment during the final production phase, allowing you to follow your order as soon as it enters the delivery network.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Customs, Duties & Taxes
For orders outside the European Union:
- Customers are responsible for any customs duties, import taxes, or fees
- These charges are not included in the product or shipping price
Within the EU, no additional customs duties apply.
Delays & Responsibility
While we aim to deliver within the estimated timeframes, delays may occur due to:
- Customs processing
- Carrier issues
- High seasonal demand
We are not responsible for delays once the package has been handed over to the shipping carrier, but we will always assist you in tracking and support.
Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.